Telecom

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What is Hello Telco?

Hello Telco is a speech-enabled voice portal which allows callers to conveniently access a central port and retrieve important information, at any time and from anywhere. Hello Telco provides your customers with access to any type of information you choose, including news, stock quotes, music, sports and getaways, just to name a few.

What services does Hello Telco provide?

 

Generate More Business


What is Hello Telco?

Hello Telco is a speech-enabled voice portal which allows callers to conveniently access a central port and retrieve important information, at any time and from anywhere. Hello Telco provides your customers with access to any type of information you choose, including news, stock quotes, music, sports and getaways, just to name a few.

What services does Hello Telco provide?

 

  • Hello Telco provides customers with instant voice access to any information of their choice, 24 hours a day, 7 days a week, all without the need to use traditional IVR systems or complicated touch-tone menus.
  • Callers simply conduct their search by speaking their requests into the handset.
  • Hello Telco recognises a caller's voice, natural language, local accent and dialect and eliminates the need to push any keys using Speech Recognition Technology.
  • Hello Telco provides information and entertainment services using a natural, human-like caller interface.
  • Hello Telco can be tailored to fit your market information preferences by determining your callers' current market interests and trends.

What problems does Hello Telco solve?

Hello Telco eliminates the need for customers to navigate through countless, touchtone menus or wait in line to speak to a live agent. The cost-effective Hello Telco technology will enable your company to save a considerable amount of money, as it costs about one-tenth of what a live agent would cost. Customers receive a faster and more reliable service with Hello Telco than agent-based directories and traditional IVR systems.

How will Hello Telco benefit my company?

 

  • Higher revenue is generated in a shorter period of time.
  • Customer satisfaction is increased by reducing the time spent on hold and by providing an effective way of communicating.
  • A wide variety of information requests and services can be handled by Hello Telco.
  • Expenses are reduced by shortening call durations and eliminating the need for live agents.
  • Customer loyalty and satisfaction are increased and call recurrence and frequent usage are guaranteed.
  • The number of abandoned calls is reduced.
  • Hello Telco will help position your company as a leader in emerging technologies.
  • Cross-selling opportunities are realised using Hello Telco.

What are the key features of Hello Telco?

 

  • Customers are provided with an effective way of communicating using an interaction that simulates natural human conversation.
  • Hello Telco is adapted to suit multiple languages, accents and dialects, thereby pleasing both Arabic and English speaking callers.
  • Hello Telco is built on a proven and flexible platform that delivers seamless performance and superior reliability. It is also capable of supporting any number of users and callers at any given time.
  • Customers have access to round-the-clock, extensive, automated databases.
  • A superior performance is delivered, even in noisy, wireless and hands-free environments.
  • Hello Telco provides information read-backs to callers using clear and natural audio prompts.
  • Hello Telco is extremely reliable and is able to support any number of callers at a given time, making it an ideal choice for telecom companies.
  • Universal commands are available at all times, which allow customers to ask for help, repeat any prompts and request an operator's assistance.
  • Some of the information and entertainment services you may provide your customers will include stock quotes, news, flight reservations, music, nearest hotels, weather updates, traffic updates, movies, calendars of events, and much more.

Voice Biometrics

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Voice Biometric solution is a smart technology taking advantage of the human voice print to identify and verify each and every human according to his/her unique voice print, this technology eliminates fraud, secures transactions and decreases verification time to give the consumer the best experience and satisfaction, among many other advantages.

 

 

 

Voice Biometric solution is a smart technology taking advantage of the human voice print to identify and verify each and every human according to his/her unique voice print, this technology eliminates fraud, secures transactions and decreases verification time to give the consumer the best experience and satisfaction, among many other advantages.

 

 

 

 

VocalPassword

Existing data security technology can be easily compromised by fraud, identity theft, and social engineering attacks. And authentication approaches using a single factor like passwords or challenge questions just can’t provide the safeguards needed to make remote services secure. Fortunately, VocalPassword from Nuance provides the safeguards you need with cutting edge voice biometric technology to identify and verify speakers.
Easy to install and integrate with existing VoiceXML and IVR platforms, VocalPassword verifies a speaker during interaction with voice applications and can be text dependent or independent, but is always language and accent independent.
Meeting the strictest standards for global security, Vocal Password has successfully met numerous independent security audits and features the highest degree of accuracy available. Highly effective against identify fraud and very user friendly, its uses include secure access to telephony, Web applications and remote services applications.

Features

  • Accent, language and ASR independent
  • Multi-engine infrastructure that is text prompted and text dependent or independent
  • Unsurpassed and proven algorithmic accuracy
  • VoiceXML and MRCP support with Web Service interface
  • Advanced help desk and administration tools
  • High availability, multisite scalability
  • Role based authorization, integrated security

Benefits

  • Cost savings
  • More automation
  • Security based on multifactor biometrics
  • Increased customer satisfaction

S.P.I.D.

A comprehensive system for audio processing, S.P.I.D. (Speaker Identification and Detection) 7.1.2 is able to efficiently search and find a target voice even from large volumes of intercepted multi-speaker phone calls. No matter what language, S.P.I.D. uses cutting edge technology and biometric algorithms to match voices to a database of voiceprints and then alerts intelligence agencies and law enforcement agencies to calls in which a targeted speaker voice is participating.
A world leader in speaker verification technology that is text independent, Nuance ‘s newest version of S.P.I.D. offers unrivaled accuracy, security and scalability and easily integrates with existing monitoring centers. Customers can integrate it into monitoring systems that already exist or use it as a standalone investigative tool

Features

  • Unsurpassed accuracy
  • Language, accent, and text independent
  • Supports for multi-speaker or single speaker calls
  • Integrated security and role-based authorization
  • Quick and easy integration with any monitoring center via Web service interface
  • High availability, multisite scalability
  • Web-based security and administration management applications

Benefits

  • More efficient monitoring
  • Automatic speaker filtering for extended coverage
  • Confidence scoring for prioritized call transcription
  • Automatic and immediate speaker detection

FreeSpeech™

Using cutting edge biometric technology, FreeSpeech 7.0 can identify and verify speakers in the background of conversations and is the most comprehensive program of its type available today.

Key Features

  • Text-independent
  • Unsurpassed accuracy
  • Quick and easy integration via Web service interface
  • Role-based authorization
  • Integrated security
  • Multisite high availability
  • Scalability, multi tenancy
  • Web-based security and administration management applications

Key Benefits

  • Greater efficiency from reduced handling time
  • Better customer experience
  • Multifactor security
  • No authentication questions

Call Steering

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With their complicated menus, touchtone and other self-service systems can mean misrouted calls, wasted time and frustrated customers. With our Call Steering solution, calls are handled accurately and cost-effectively, and misrouted calls are a thing of the past. A customer calling in is immediately asked by the program’s digital agent, “How can I help you?” and routed to the correct contact center agent or self-service application according to their response.

With their complicated menus, touchtone and other self-service systems can mean misrouted calls, wasted time and frustrated customers. With our Call Steering solution, calls are handled accurately and cost-effectively, and misrouted calls are a thing of the past. A customer calling in is immediately asked by the program’s digital agent, “How can I help you?” and routed to the correct contact center agent or self-service application according to their response.
All inbound calls can be directed by Call Steering, which uses our Speak Freely technology to understand a caller’s intent, even if different words are used to make a request. If more information is needed to determine intent, Speak Freely asks additional questions for clarification before routing the call,  if it determines that more information is needed or that the caller’s purpose is unclear. By replacing outdated touch-tone or other speech-based IVR systems, contact centers can save millions of dollars every year with Call Steering.

Benefits of call steering

  • Cost-effective and accurate call routing
  • Multiple phone numbers can be combined
  • Enhance caller experience
  • Reduce costs
  • Proven and reliable technology

Cost-effective, accurate call routing

In the fewest steps possible, Call Steering routes customers to the correct destination quickly and efficiently. Shortcuts to submenus that are frequently requested, dialog disambiguation and proven recovery strategies are used to help speed calls and ensure customer satisfaction.

Multiple phone number consolidation

Multiple contact centers with different customer service phone numbers are joined as one through Call Steering deployment.

Enhanced caller experience

By letting customers use their own words to describe what they want, complicated touchtone menus are eliminated and customer satisfaction increased.

Reduced call center costs

Call Steering systems can decrease the number of misrouted calls, enhance your total call automation rates and shorten call times, meaning greater efficiency and less cost.

Proven and Reliable Technology

With Call Steering solutions based on the leading network speech recognizer, Nuance Recognizer, you can be assured you’re using the industry’s best that is certified to use with leading Interactive Voice Response (IVR) platforms. At Emerging Technologies, we also specialize in designing techniques and tools that speed up deployment, automatically generate code, and facilitate management and configuration. And with our domain expertise, we’re specialists in testing and deployment for specific industries.

Loyalty Voice Portal

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With the innovative Voice Portal solution, you’ll not only enjoy reduced costs but increased customer satisfaction with human-like 24-hour self-service customer care. Using advanced speech recognition technology, customers subscribed to your loyalty program will be able to access answers to all of their questions with significantly less need for live agents, meaning better customer service with overhead.

With the innovative Voice Portal solution, you’ll not only enjoy reduced costs but increased customer satisfaction with human-like 24-hour self-service customer care. Using advanced speech recognition technology, customers subscribed to your loyalty program will be able to access answers to all of their questions with significantly less need for live agents, meaning better customer service with overhead.

Based on Simply Speak! Technology, the Voice Portal solution gives your customers the fastest access to information in their own language. Callers get instant access to services without having to wait on a live agent or trying to navigate a confusing touchtone menu.

Outbound Dialer

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A completely automated solution, our Outbound Dialer service contains a highly flexible interface that allows call centers to design, launch, and manage multiple outbound campaigns as well as measuring the results.
With many great benefits, the speech-recognition based technology provides quick responses and helps cut operating costs, improve productivity, and increase customer experience to name a few.

A completely automated solution, our Outbound Dialer service contains a highly flexible interface that allows call centers to design, launch, and manage multiple outbound campaigns as well as measuring the results.
With many great benefits, the speech-recognition based technology provides quick responses and helps cut operating costs, improve productivity, and increase customer experience to name a few.
Outbound Dialer is powered by Simply Speak!, a revolutionary human-like speech interface that lets customers interact in their native language with intelligent and human-like conversations, regardless of dialect or accent.

 

 

 

Complete Automation:

  • An Outbound Dialer digital speech agent is equivalent to a live agent working three shifts.
  • Telesales calling and surveys are delivered in the most human-like manner.
  • Helps provide operational productivity with a higher level of visibility.

Voice Activated Directory

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What is Hello Directory?

Hello Directory provides customers with instant, easy-to-use directory assistance services using revolutionary, voice and speech-enabled technologies. Simply put, your customers will have access to fast, effective and instant directory assistance services, which are utilised by simply speaking their requests into the handset. Hello Directory will change the way you interact with your customers over the phone!

What is Hello Directory?

Hello Directory provides customers with instant, easy-to-use directory assistance services using revolutionary, voice and speech-enabled technologies. Simply put, your customers will have access to fast, effective and instant directory assistance services, which are utilised by simply speaking their requests into the handset. Hello Directory will change the way you interact with your customers over the phone!

What services does Hello Directory provide?

Hello Directory provides customers with instant voice access to the largest automated directory assistance listings, 24 hours a day, 7 days a week - all without the need to use agent-based directories and traditional IVR systems. Callers simply conduct their search by speaking their requests using their natural voice. Hello Directory recognises a caller's voice, natural language, local accent and dialect and eliminates the need to push any keys or wait for a live agent using Speech Recognition Technology. Hello Directory handles large data sources and delivers unmatched automation rates using a customer-friendly system which simulates natural, human conversation.

What problems does Hello Directory solve?

Hello Directory eliminates the need for customers to navigate through countless, touchtone menus or wait in line to speak to a live agent, thereby increasing call center productivity. The cost-effective Hello Directory technology enables companies to save a considerable amount of money, as it costs about one-tenth of what a live agent would cost. Customers receive a faster and more reliable service with Hello Directory than agent-based directories and traditional IVR systems.

How will Hello Directory benefit my company?

  • Higher revenue is generated in a shorter period of time.
  • Customer satisfaction is increased by reducing the time spent on hold.
  • Expenses are reduced by shortening call durations and eliminating the need for live agents.
  • Customer loyalty and satisfaction are increased and call recurrence and frequent usage are guaranteed.
  • The number of abandoned calls is reduced.
  • Hello Directory will help position your company as a leader in emerging technologies.

What are the key features of Hello Directory?

  • Customers receive a natural, human-like caller interface while using the Hello Directory technology.
  • Hello Directory supports the broadest and most popular range of voice searches for leading phone directories and is adapted to multiple languages, accents and dialects, thereby pleasing both your Arabic and English speaking callers.
  • The information received by Hello Directory can also be sent by SMS.
  • Hello Directory provides intelligent advanced search techniques for users, which handles large data sources and is capable of supporting millions of listings.
  • The highest levels of automation and success rates are realised when using Hello Directory.
  • Hello Directory provides information read-backs to callers using clear and natural audio prompts.
  • Hello Directory is extremely reliable and is able to support any number of callers at a given time, making it an ideal choice for telecom companies.
  • Hello Directory can be tailored to suit your callers' behaviors and habits by performing a statistical analysis through your Directory Assistance Call Center and determining your callers' most frequent requests. This allows Hello Directory to better interpret and route partial or incomplete caller requests.