Services

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At Emerging Technologies, we offer the affordable technology you need to provide the very best service to your customers, while holding costs down and opening up new revenue streams. And we offer the expertise to help you navigate through the risks of competing technologies, managing the technologies you need, and making sure that your investment in the latest technology doesn’t quickly become obsolete.

At Emerging Technologies, we offer the affordable technology you need to provide the very best service to your customers, while holding costs down and opening up new revenue streams. And we offer the expertise to help you navigate through the risks of competing technologies, managing the technologies you need, and making sure that your investment in the latest technology doesn’t quickly become obsolete. With more than 20 years of experience and extensive deep vertical expertise, our business optimization services focus on improving the effectiveness and efficiency of contact center operations by enhancing performance and improving the customer experience. In working with you to develop a strategy for the best customer service, our consultants will help determine how your company defines customer service and how to measure it.

Consulting

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At Emerging Technologies, we’re proud to offer the industry’s best consulting services to help you strategically plan, develop and implement exceptional, automated phone-based customer service systems.

Strategy Development

In working with you to develop a strategy for the best customer service, our consultants will help determine how your company defines customer service and how to measure it. Then we’ll help assess the customer service you’re presently delivering, measure it against your competitors and develop a plan to make it the very best.

 

 

At Emerging Technologies, we’re proud to offer the industry’s best consulting services to help you strategically plan, develop and implement exceptional, automated phone-based customer service systems.

Strategy Development

In working with you to develop a strategy for the best customer service, our consultants will help determine how your company defines customer service and how to measure it. Then we’ll help assess the customer service you’re presently delivering, measure it against your competitors and develop a plan to make it the very best.

 

 

Our assessment will help:

  • Evaluate cross-channel experience
  • Plan self-service applications
  • Plan strategies for authentication and identification
  • Develop reporting strategies
  • Set performance metrics
  • Develop segmentation and routing strategies

 

Planning

We’ll work with you to develop a strategic plan that aligns your business goals and call center initiatives while reducing costs, increasing customer loyalty, and increasing revenue.

  • Assessment of cross-channel experience
  • Evaluation of infrastructure and technology needs
  • Determining what cross-channel technologies are needed
  • Strategies for segmentation and routing
  • Strategies for authentication and identification
  • Voice branding, persona branding
  • Support for decisions and sourcing for technology

 

Business optimization

With more than 20 years of experience and extensive deep vertical expertise, our business optimization services focus on improving the effectiveness and efficiency of contact center operations by enhancing performance and improving the customer experience.

Our services will:

  • Evaluate infrastructure and technology needs
  • Assess self-service application needs
  • Determine what Desktop/CTI strategies are needed for maximum agent productivity
  • Routing and segmentation strategy assessment
  • Launch support services
  • Performance reporting and metrics

Implementation

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With the number of consumers growing rapidly around the world, the importance of call centers and customer support to a company’s success is more important than ever. And critical to any company’s competitive edge is customer service that is efficient, accessible, accurate and easy to use.

With the number of consumers growing rapidly around the world, the importance of call centers and customer support to a company’s success is more important than ever. And critical to any company’s competitive edge is customer service that is efficient, accessible, accurate and easy to use.

At Emerging Technologies, we offer the affordable technology you need to provide the very best service to your customers, while holding costs down and opening up new revenue streams. And we offer the expertise to help you navigate through the risks of competing technologies, managing the technologies you need, and making sure that your investment in the latest technology doesn’t quickly become obsolete.

Our professional services teams can help your business identify and implement existing technology that best suits your unique needs, as well as design, develop and implement customized applications and systems.

With a track record of designing and delivering Voice Recognition Solutions to the MENA region, we have the experience and expertise you need for the most cost-effective contact centers with the best customer service to be found. And as your partner in success, we’re always looking for better technologies and better ways to serve you.

Managed Services

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Our Managed Services Model

With On Premise Managed Services from Emerging Technologies, you’ll enjoy lower and more manageable costs and quick, seamless implementation of new speech enabled services without having to worry about the day-to-day operations of those services.

Our Managed Services Model

With On Premise Managed Services from Emerging Technologies, you’ll enjoy lower and more manageable costs and quick, seamless implementation of new speech enabled services without having to worry about the day-to-day operations of those services.

Because of the high initial costs of services from some providers, many businesses think they can’t afford to incorporate highly sophisticated speech enabled solutions in their call center operations. With our affordable On Premise Managed Services, though, you pay just for the services you need. And we take care of the technical expertise and training to integrate those services onsite with your existing infrastructure.

Our On Premise Mangled Services offer the perfect solutions for any organization, especially those that require higher security, do not permit external use of customer data, or who may have already made a considerable investment to support speech applications. Designed to integrate with almost all existing telephone and data infrastructures and based on the world’s leading open standards voice portal platform, our On Premise Solution is designed to support both TDV and VoIP infrastructure and to help ensure your investment is future proof so that it won’t soon be outdated.

With our affordable On Premise Managed Services, there’s no need to worry about upgrades, training, or system maintenance, so you can concentrate on providing the very best service to your customers.