Industry

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As opposed to traditional IVR systems which leave many users frustrated, our voice recognition solutions allow callers to quickly and accurately find answers to their questions and queries any time of the day. Our high quality, human-like, multi-accent and multi-dialect Arabic voice recognition solutions (also available in English and Hindi) are mature, stable and guaranteed to work on any industry platform.

As opposed to traditional IVR systems which leave many users frustrated, our voice recognition solutions allow callers to quickly and accurately find answers to their questions and queries any time of the day. Our high quality, human-like, multi-accent and multi-dialect Arabic voice recognition solutions (also available in English and Hindi) are mature, stable and guaranteed to work on any industry platform. They have been carefully designed to offer medium to large size organizations in Arabic speaking countries an innovative way to efficiently handle high volumes of incoming (and outgoing) calls. Callers will often not realize that they're actually conversing with a computer system and not a human being. We have invested over seven years developing our Arabic voice recognition solutions to include the many different accents and dialects in the Arab world. So it doesn't matter where you come from or how you talk. If it's Arabic that you're speaking, our system will understand you. No one else in the industry can make such a claim.

Finance

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Hello Banking

What is Hello Banking?

Hello Banking provides customers with continuous and consistent banking services, at anytime and from anywhere. It allows customers to make banking transactions using simple voice commands. Customers are able to access their balance, track their transaction history, order cheques, change their address, update other account information and much more by simply using their own, natural voice!

Hello Banking

What is Hello Banking?

Hello Banking provides customers with continuous and consistent banking services, at anytime and from anywhere. It allows customers to make banking transactions using simple voice commands. Customers are able to access their balance, track their transaction history, order cheques, change their address, update other account information and much more by simply using their own, natural voice!

What services does Hello Banking provide?

Customers need not wait for a live agent or deal with touch-tone menus when accessing their specific account information.

  • Hello Banking allows live agents to manage only higher value transactions, thereby saving money and increasing productivity for your company.
  • Hello Banking reduces the average transaction expense by 1/10 that of a live agent and saves up to 80% by reusing an existing IVR infrastructure.
  • Hello Banking uses Speech Recognition Technology to allow customers to access their banking services and information by speaking their requests, which ensures security, saves time, and increases customer satisfaction.

How will Hello Banking benefit my company?

  • Hello Banking is built on a proven and flexible platform that delivers seamless performance and superior reliability. It is also capable of supporting any number of users and callers at any given time.
  • Hello Banking provides fast, effective, secure and personalised banking services using an automated authentication system.
  • The Hello Banking system combines speech recognition and speaker verification to simultaneously identify and authenticate callers in one step.
  • The Biometric Voice Authentication interface enables customers to securely log into the Hello Banking system based on the unique features of their voice.
  • Hello Banking allows customers to transfer to a live agent, if necessary, thereby enabling call center agents to focus on productive calls.
  • Hello Banking provides better banking services, such as account information, funds transfers and bill payments, via the telephone.
  • Hello Banking is capable of deploying quickly and delivering packaged, flexible solutions.

What are the key features of Hello Banking?

  • Speech Recognition Technology allows customers to access their account information using just their natural voice.
  • Information service features may include account information, balance information, transaction history, interest information, product information, branch hours and locations and a loan calculator. Transaction service features include funds transfers, real-time stop-payment requests, message center, merchant cheque verification, credit card and loan payments, utilities bill payments and PIN modification.
  • Biometric Voice Authentication ensures personalisation and guarantees a safe and secure authentication.
  • Simulates natural, human conversation and provides a customer-friendly system.

Hello Banking vs. Live Agent

  • Cost per call of a live agent = AED 3.00. Cost per call of a speech agent = AED 0.20
  • Average call duration of a live agent = 3 minutes. Average call duration of a speech agent = 2 minutes
  • Average hold time for a live agent = 30 seconds. Average hold time for a speech agent = 0 seconds
  • The estimated ROI (Return On Investment) of Speech Recognition Solutions is as low as 2 months

Hello Brokers

What is Hello Brokers?

Hello Brokers provides customers with continuous and consistent brokerage services, at anytime and from anywhere. Hello Brokers provides voice access to stock quotes and market updates and allows customers to make account transactions using simple voice commands. Customers are able to access the latest stock quotes, track their transaction history, buy & sell stocks, change their address, update their account information and much more by simply using their own, natural voice!

What services does Hello Brokers provide?

Callers simply conduct their search by speaking their requests into the handset.

  • Hello Brokers recognises a caller's voice, natural language, local accent and dialect and eliminates the need to push any keys using Speech Recognition Technology.
  • Hello Brokers provides customers with a natural, human-like caller interface.
  • Hello Brokers provides unique flexibility to its customers by offering access to brokerage information and services 24 hours a day, 7 days a week, from virtually anywhere.

What problems does Hello Brokers solve?

Customers need not wait for a live agent or deal with touch-tone menus when accessing their specific account information.

  • Hello Brokers allows live agents to deal with only higher value transactions, thereby saving money and increasing productivity.
  • Hello Brokers reduces the average transaction expense by 1/10 that of a live agent and 1/3 that of an IVR, which leads to a ROI in only 3 months.
  • Hello Brokers uses Speech Recognition Technology to allow customers to access their brokerage house by speaking their requests, thereby saving time.

How will Hello Brokers benefit my company?

  • Hello Brokers is built on a proven and flexible platform that delivers seamless performance and superior reliability. It is also capable of supporting any number of users and callers at any given time.
  • Hello Brokers uses a Biometric Voice Authentication interface which protects critical and sensitive interactions and provides secure access through the telephone.
  • The Biometric Voice Authentication interface enables customers to securely log into the Hello Brokers system based on the unique features of their voice. The system combines speech recognition and speaker verification to simultaneously identify and authenticate callers in one step.
  • Hello Brokers allows customers to transfer to a live agent, if necessary, thereby enabling call center agents to focus on productive calls.
  • Hello Brokers provides better brokerage services, such as faster access to stock quotes, via the telephone.
  • Customers are retained and churn is reduced by using Hello Brokers.
  • Hello Brokers is capable of deploying quickly and delivering packaged, flexible solutions.

What are the key features of Hello Brokers?

  • An automated authentication process reduces salary expenses, toll costs and hold times.
  • Speech Recognition Technology allows customers to access their brokerage house by using just their natural voice, thereby providing the fastest available brokerage service available by telephone.
  • Information services which can be received using Hello Brokers include stock quotes and trade information, as well as the client's transaction history, share holding statement, detailed account statement, portfolio, credit balance and profile inquiry.
  • Transaction service features include voice trading, secure access, account management, VIP trading and transactions. The Hello Brokers system also allows customers to place, execute, change and cancel orders.
  • Biometric Voice Authentication ensures personalisation and guarantees a safe and secure authentication.
  • Hello Brokers simulates natural, human conversation and provides a customer-friendly system.

Telecom

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Generate More Business


What is Hello Telco?

Hello Telco is a speech-enabled voice portal which allows callers to conveniently access a central port and retrieve important information, at any time and from anywhere. Hello Telco provides your customers with access to any type of information you choose, including news, stock quotes, music, sports and getaways, just to name a few.

What services does Hello Telco provide?

 

Generate More Business


What is Hello Telco?

Hello Telco is a speech-enabled voice portal which allows callers to conveniently access a central port and retrieve important information, at any time and from anywhere. Hello Telco provides your customers with access to any type of information you choose, including news, stock quotes, music, sports and getaways, just to name a few.

What services does Hello Telco provide?

 

  • Hello Telco provides customers with instant voice access to any information of their choice, 24 hours a day, 7 days a week, all without the need to use traditional IVR systems or complicated touch-tone menus.
  • Callers simply conduct their search by speaking their requests into the handset.
  • Hello Telco recognises a caller's voice, natural language, local accent and dialect and eliminates the need to push any keys using Speech Recognition Technology.
  • Hello Telco provides information and entertainment services using a natural, human-like caller interface.
  • Hello Telco can be tailored to fit your market information preferences by determining your callers' current market interests and trends.

What problems does Hello Telco solve?

Hello Telco eliminates the need for customers to navigate through countless, touchtone menus or wait in line to speak to a live agent. The cost-effective Hello Telco technology will enable your company to save a considerable amount of money, as it costs about one-tenth of what a live agent would cost. Customers receive a faster and more reliable service with Hello Telco than agent-based directories and traditional IVR systems.

How will Hello Telco benefit my company?

 

  • Higher revenue is generated in a shorter period of time.
  • Customer satisfaction is increased by reducing the time spent on hold and by providing an effective way of communicating.
  • A wide variety of information requests and services can be handled by Hello Telco.
  • Expenses are reduced by shortening call durations and eliminating the need for live agents.
  • Customer loyalty and satisfaction are increased and call recurrence and frequent usage are guaranteed.
  • The number of abandoned calls is reduced.
  • Hello Telco will help position your company as a leader in emerging technologies.
  • Cross-selling opportunities are realised using Hello Telco.

What are the key features of Hello Telco?

 

  • Customers are provided with an effective way of communicating using an interaction that simulates natural human conversation.
  • Hello Telco is adapted to suit multiple languages, accents and dialects, thereby pleasing both Arabic and English speaking callers.
  • Hello Telco is built on a proven and flexible platform that delivers seamless performance and superior reliability. It is also capable of supporting any number of users and callers at any given time.
  • Customers have access to round-the-clock, extensive, automated databases.
  • A superior performance is delivered, even in noisy, wireless and hands-free environments.
  • Hello Telco provides information read-backs to callers using clear and natural audio prompts.
  • Hello Telco is extremely reliable and is able to support any number of callers at a given time, making it an ideal choice for telecom companies.
  • Universal commands are available at all times, which allow customers to ask for help, repeat any prompts and request an operator's assistance.
  • Some of the information and entertainment services you may provide your customers will include stock quotes, news, flight reservations, music, nearest hotels, weather updates, traffic updates, movies, calendars of events, and much more.

Travel & Hospitality

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Flight Reservation Is One Call Away


Hello Travel

 

Flight Reservation Is One Call Away


Hello Travel

 

What is Hello Travel?

Hello Travel provides customers with instant travel information using revolutionary, voice and speech-enabled technologies. Simply put, your customers will have access to fast, effective and instant travel information, such as flight information, frequent flier account inquiries, price inquiries, availability inquiries and ticket reservations by simply speaking their requests into the handset. Hello Travel will change the way airlines interact with their customers over the phone!

What services does Hello Travel provide?

Callers simply conduct their search by speaking their requests using their natural voice.

  • Hello Travel provides customers with instant voice access to automated customer service functions, 24 hours a day, 7 days a week, all without the need to use complicated touch-tone menus.
  • Hello Travel recognises a caller's voice, natural language, local accent and dialect and eliminates the need to push any keys or wait for a live agent using Speech Recognition Technology.
  • Hello Travel handles large data sources and delivers unmatched automation rates using a customer-friendly system which simulates natural, human conversation.

What problems does Hello Travel solve?

Hello Travel eliminates the need for customers to navigate through countless, touchtone menus or wait in line to speak to a live agent, thereby increasing call center productivity and customer satisfaction. The cost-effective Hello Travel technology enables companies to save a considerable amount of money, as it costs about one-tenth of what a live agent would cost, leading to a rapid ROI in just 3 months. Customers receive a faster and more reliable service with Hello Travel than agent-based directories and traditional IVR systems.

How will Hello Travel benefit my company?

  • Hello Travel is built on a proven and flexible platform that delivers seamless performance and superior reliability. It is also capable of supporting any number of users and callers at any given time.
  • Hello Travel uses a Biometric Voice Authentication interface which protects critical and sensitive interactions and provides secure access through the telephone.
  • The Biometric Voice Authentication interface enables customers to securely log into the Hello Travel system based on the unique features of their voice. The system combines speech recognition and speaker verification to simultaneously identify and authenticate callers in one step.
  • Hello Travel allows customers to transfer to a live agent, if necessary, thereby enabling call center agents to focus on productive calls.
  • Hello Travel will increase your company's brand awareness and help position your company as a leader in emerging technologies.
  • Call center agents are able to focus on complex and higher value transactions, thereby increasing efficiency and cost effectiveness.
  • Hello Travel shortens call durations, virtually eliminates call hold times and decreases abandoned calls, thereby increasing customer satisfaction and efficiency.
  • Daily and seasonal traffic peaks are easily handled with Hello Travel, thereby eliminating the need to hire additional staff.

What are the key features of Hello Travel?

  • Customers receive a natural, human-like caller interface while using Hello Travel technology.
  • Hello Travel features a large vocabulary for speech recognition support.
  • Hello Travel is adapted to multiple languages, accents and dialects, thereby pleasing both Arabic and English speaking callers.
  • Biometric Voice Authentication ensures personalisation and guarantees a safe and secure authentication.
  • Callers may interrupt the system and speak without waiting for a prompt to finish.
  • Hello Travel provides information read-backs to callers using clear and natural audio prompts.
  • Hello Travel is able to support any number of callers at a given time, making it an ideal choice for travel and airline companies and airports.

Services provided by Hello Travel for airports may include: flight information, gate information, baggage help desk, lost or damaged bag status, airport information line (phone numbers, driving directions, general safety and travel information, etc.), and hotel rates and availability.

Services provided by Hello Travel for airlines and travel companies may include: flight information, gate information, price and seat availability, flight reservation, change or cancel reservations, reservation confirmation, business travel services, frequent flier services, vacation packages information, employee travel booking, and pre-agent interviews.

Hello Travel vs. Live Agent

  • Cost per call of a live agent = AED 3.00. Cost per call of a speech agent = AED 0.20
  • Average call duration of a live agent = 3 minutes. Average call duration of a speech agent = 2 minutes
  • Average hold time for a live agent = 30 seconds. Average hold time for a speech agent = 0 seconds
  • The estimated ROI (Return On Investment) of Speech Recognition Solutions is as low as 2 months

Government

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Realise Your Vision


Overview

With a focus on streamlining processes and making systems more efficient, Emerging Technologies completely understands the obstacles government organizations face. Some of the problems facing many government organizations with respect to phone services include:

Realise Your Vision


Overview

With a focus on streamlining processes and making systems more efficient, Emerging Technologies completely understands the obstacles government organizations face. Some of the problems facing many government organizations with respect to phone services include:

  • Rising Costs
  • Decreasing Budgets
  • Processing Inefficiencies
  • Customer Confidentiality
  • Security Concerns
  • Easy & fast access to information

Solution

Hello Government is an extremely cost-effective solution, as it enables government organizations to utilize advanced voice recognition solutions to maximize the benefits of E-Government when reaching the masses. Hello Government provides 24/7 access, improves E-Government services and covers a larger geographical area via the phone services.

Hello Government is designed to:

  • Consolidate multiple services with a well-designed and consistent caller interface
  • Provide callers with faster access to information and transaction services using voice recognition technologies
  • Recognize multiple Arabic accents and dialects, and provide multi-lingual support and an understanding of natural language
  • Allow barge-in callers to interrupt the system and speak without waiting for a prompt to finish
  • Provide universal commands at all times (i.e. the caller may ask for help, may choose to repeat prompts or request an operator at any time)
  • Provide large vocabulary voice recognition support for the names of streets, names, cities, etc.
  • Allow callers to transfer to a live agent, if necessary

Hello Government enables government organizations to:

  • Reduce contact center operating costs and provide better customer service by reducing the number of agent-assisted calls
  • Vastly improve customer satisfaction with quick access to a wide range of services which enable callers to finalize government procedures over the phone
  • Provide callers with 24/7 automated access to inquiries and complete transactions
  • Increase call center productivity by reducing agent-assisted calls, thereby shortening call durations, reducing call hold times and decreasing abandoned calls
  • Offer a wide variety of new, more complex information requests and transactions which were previously not possible or practical with touchtone systems
  • Eliminate the need for costly infrastructure
  • Eliminate the need for citizens to access the Internet
  • Turn service into a profitable business unit

Unlike IVR where customers are forced to navigate through countless menus via their telephone keypad, Hello Government allows customers to make instant inquiries and carry out transactions by simply speaking their requests using their own accents and dialect. These voice recognition solutions help government organizations by dramatically reducing the cost while greatly improving customer satisfaction and service.

Hello Government may include services such as:

  • Traffic fine inquiry
  • Directory listings
  • Visa and immigrations inquiries
  • Festival and recreation announcements
  • Utility bills inquiry
  • Registration expiry and renewal procedures
  • Public announcements
  • Accident reporting
  • Health services
  • Labor rules and regulations

Transactions which can be completed through Hello Government include:

  • Traffic fine payment
  • Utility bills payment
  • Municipality fine payment
  • Zakat payment

Education

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With the voice-driven Hello Education application, students can use their phones to check available courses and registration deadlines, register, drop courses, and check their grades, attendance and much, much more. And students, instructors, parents and other users can use simple voice commands to access information in their preffered language.

With the voice-driven Hello Education application, students can use their phones to check available courses and registration deadlines, register, drop courses, and check their grades, attendance and much, much more. And students, instructors, parents and other users can use simple voice commands to access information in their preffered language.

Retail / Mall management

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Enhancing the shopping experience for mall visitors, Hello Mall
offers a wealth of useful information as well as providing accurate navigation to
save time and worry.

Features

  • General information on store locations, hours, and phone numbers, with the option of having information faxed as well.     
  • Store Directory provides location information, current promotions, entertainment options such as movie listings, and much more.
  • Lost and found

Enhancing the shopping experience for mall visitors, Hello Mall
offers a wealth of useful information as well as providing accurate navigation to
save time and worry.

Features

  • General information on store locations, hours, and phone numbers, with the option of having information faxed as well.     
  • Store Directory provides location information, current promotions, entertainment options such as movie listings, and much more.
  • Lost and found