What is Hello Banking?
Hello Banking provides customers with continuous and consistent banking services, at anytime and from anywhere. It allows customers to make banking transactions using simple voice commands. Customers are able to access their balance, track their transaction history, order cheques, change their address, update other account information and much more by simply using their own, natural voice!
What services does Hello Banking provide?
Customers need not wait for a live agent or deal with touch-tone menus when accessing their specific account information.
- Hello Banking allows live agents to manage only higher value transactions, thereby saving money and increasing productivity for your company.
- Hello Banking reduces the average transaction expense by 1/10 that of a live agent and saves up to 80% by reusing an existing IVR infrastructure.
- Hello Banking uses Speech Recognition Technology to allow customers to access their banking services and information by speaking their requests, which ensures security, saves time, and increases customer satisfaction.
How will Hello Banking benefit my company?
- Hello Banking is built on a proven and flexible platform that delivers seamless performance and superior reliability. It is also capable of supporting any number of users and callers at any given time.
- Hello Banking provides fast, effective, secure and personalised banking services using an automated authentication system.
- The Hello Banking system combines speech recognition and speaker verification to simultaneously identify and authenticate callers in one step.
- The Biometric Voice Authentication interface enables customers to securely log into the Hello Banking system based on the unique features of their voice.
- Hello Banking allows customers to transfer to a live agent, if necessary, thereby enabling call center agents to focus on productive calls.
- Hello Banking provides better banking services, such as account information, funds transfers and bill payments, via the telephone.
- Hello Banking is capable of deploying quickly and delivering packaged, flexible solutions.
What are the key features of Hello Banking?
- Speech Recognition Technology allows customers to access their account information using just their natural voice.
- Information service features may include account information, balance information, transaction history, interest information, product information, branch hours and locations and a loan calculator. Transaction service features include funds transfers, real-time stop-payment requests, message center, merchant cheque verification, credit card and loan payments, utilities bill payments and PIN modification.
- Biometric Voice Authentication ensures personalisation and guarantees a safe and secure authentication.
- Simulates natural, human conversation and provides a customer-friendly system.
Hello Banking vs. Live Agent
- Cost per call of a live agent = AED 3.00. Cost per call of a speech agent = AED 0.20
- Average call duration of a live agent = 3 minutes. Average call duration of a speech agent = 2 minutes
- Average hold time for a live agent = 30 seconds. Average hold time for a speech agent = 0 seconds
- The estimated ROI (Return On Investment) of Speech Recognition Solutions is as low as 2 months