Government

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Realise Your Vision


Overview

With a focus on streamlining processes and making systems more efficient, Emerging Technologies completely understands the obstacles government organizations face. Some of the problems facing many government organizations with respect to phone services include:

Realise Your Vision


Overview

With a focus on streamlining processes and making systems more efficient, Emerging Technologies completely understands the obstacles government organizations face. Some of the problems facing many government organizations with respect to phone services include:

  • Rising Costs
  • Decreasing Budgets
  • Processing Inefficiencies
  • Customer Confidentiality
  • Security Concerns
  • Easy & fast access to information

Solution

Hello Government is an extremely cost-effective solution, as it enables government organizations to utilize advanced voice recognition solutions to maximize the benefits of E-Government when reaching the masses. Hello Government provides 24/7 access, improves E-Government services and covers a larger geographical area via the phone services.

Hello Government is designed to:

  • Consolidate multiple services with a well-designed and consistent caller interface
  • Provide callers with faster access to information and transaction services using voice recognition technologies
  • Recognize multiple Arabic accents and dialects, and provide multi-lingual support and an understanding of natural language
  • Allow barge-in callers to interrupt the system and speak without waiting for a prompt to finish
  • Provide universal commands at all times (i.e. the caller may ask for help, may choose to repeat prompts or request an operator at any time)
  • Provide large vocabulary voice recognition support for the names of streets, names, cities, etc.
  • Allow callers to transfer to a live agent, if necessary

Hello Government enables government organizations to:

  • Reduce contact center operating costs and provide better customer service by reducing the number of agent-assisted calls
  • Vastly improve customer satisfaction with quick access to a wide range of services which enable callers to finalize government procedures over the phone
  • Provide callers with 24/7 automated access to inquiries and complete transactions
  • Increase call center productivity by reducing agent-assisted calls, thereby shortening call durations, reducing call hold times and decreasing abandoned calls
  • Offer a wide variety of new, more complex information requests and transactions which were previously not possible or practical with touchtone systems
  • Eliminate the need for costly infrastructure
  • Eliminate the need for citizens to access the Internet
  • Turn service into a profitable business unit

Unlike IVR where customers are forced to navigate through countless menus via their telephone keypad, Hello Government allows customers to make instant inquiries and carry out transactions by simply speaking their requests using their own accents and dialect. These voice recognition solutions help government organizations by dramatically reducing the cost while greatly improving customer satisfaction and service.

Hello Government may include services such as:

  • Traffic fine inquiry
  • Directory listings
  • Visa and immigrations inquiries
  • Festival and recreation announcements
  • Utility bills inquiry
  • Registration expiry and renewal procedures
  • Public announcements
  • Accident reporting
  • Health services
  • Labor rules and regulations

Transactions which can be completed through Hello Government include:

  • Traffic fine payment
  • Utility bills payment
  • Municipality fine payment
  • Zakat payment

Outbound Dialer

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A completely automated solution, our Outbound Dialer service contains a highly flexible interface that allows call centers to design, launch, and manage multiple outbound campaigns as well as measuring the results.
With many great benefits, the speech-recognition based technology provides quick responses and helps cut operating costs, improve productivity, and increase customer experience to name a few.

A completely automated solution, our Outbound Dialer service contains a highly flexible interface that allows call centers to design, launch, and manage multiple outbound campaigns as well as measuring the results.
With many great benefits, the speech-recognition based technology provides quick responses and helps cut operating costs, improve productivity, and increase customer experience to name a few.
Outbound Dialer is powered by Simply Speak!, a revolutionary human-like speech interface that lets customers interact in their native language with intelligent and human-like conversations, regardless of dialect or accent.

 

 

 

Complete Automation:

  • An Outbound Dialer digital speech agent is equivalent to a live agent working three shifts.
  • Telesales calling and surveys are delivered in the most human-like manner.
  • Helps provide operational productivity with a higher level of visibility.

Auto Attendant

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Hello Operator is a speech-enabled operator which greets and routes callers, instantly and accurately, to their destinations. It may also manage internal employee calls. Hello Operator, which eliminates live operator assistance, uses speech recognition technology and a friendly customer interface to automate your company's operator functions like call routing, directory information and frequently asked questions. Simply put, your callers can access everyone in your company, from anywhere, at any time, using just one phone number and speaking their natural voice!

Hello Operator is a speech-enabled operator which greets and routes callers, instantly and accurately, to their destinations. It may also manage internal employee calls. Hello Operator, which eliminates live operator assistance, uses speech recognition technology and a friendly customer interface to automate your company's operator functions like call routing, directory information and frequently asked questions. Simply put, your callers can access everyone in your company, from anywhere, at any time, using just one phone number and speaking their natural voice!

What services does Hello Operator provide?

  • Hello Operator answers all incoming calls, 24 hours a day, 7 days a week, using a natural user interface, thereby enabling callers to access a company directory by simply using their voice.
  • Hello Operator may also handle routine information requests, such as office hours and driving directions.
  • Hello Operator enables callers to access their desired company employee or department by simply speaking their request into the handset. It also allows employees to reach their co-workers or departments, as well as remote staff members in different branches and locations.

What problems does Hello Operator solve?

Hello Operator eliminates the need for callers to wait for a live operator, remember extension numbers or search for outdated corporate contact lists. Callers are able to immediately reach their desired employee or department by dialing just one number and speaking the name or department into the handset, thereby eliminating frustration and saving time. Hello Operator decreases telecom costs and eliminates on-hold time through different internal and external targeted greetings.

How will Hello Operator benefit my company?

  • Hello Operator helps improve company productivity and helps employees stay better connected using a voice automated system which facilitates internal and external communication.
  • Callers are connected in just seconds and multiple calls are handled simultaneously.
  • Callers need not wait for a live operator to direct them to the appropriate employee or department.
  • Callers are given instant access to continuous and consistent services, around the clock, through Hello Operator's Voice Auto Attendant.
  • Employees are able to change their contact numbers at any time and still be assured that callers are directed to them.
  • Hello Operator decreases telecom and operational costs by efficiently routing calls, providing information and significantly reducing hold times and call lengths.
  • Hello Operator allows company operators to focus on customer inquiries that require special attention instead of spending their day routing calls.
  • Employees can easily contact both in-house and remote staff.

What are the key features of Hello Operator?

  • An improved call reporting system gauges performance and effectiveness.
  • Internal and external, voice-activated dialing accommodates both callers and employees.
  • Multiple phone types are supported, thereby accommodating any type of caller.
  • Callers may interrupt the system and speak without waiting for a prompt to finish.
  • Callers are directed to a voicemail whenever the caller or destination is unavailable or on the line.
  • Hello Operator is designed to run on any PBX. It supports an unlimited amount of information and ports and can easily meet increased demands without experiencing performance deficiencies.
  • Hello Operator supports multiple accents/dialects and provides multi-lingual support.