Finance

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Hello Banking

What is Hello Banking?

Hello Banking provides customers with continuous and consistent banking services, at anytime and from anywhere. It allows customers to make banking transactions using simple voice commands. Customers are able to access their balance, track their transaction history, order cheques, change their address, update other account information and much more by simply using their own, natural voice!

Hello Banking

What is Hello Banking?

Hello Banking provides customers with continuous and consistent banking services, at anytime and from anywhere. It allows customers to make banking transactions using simple voice commands. Customers are able to access their balance, track their transaction history, order cheques, change their address, update other account information and much more by simply using their own, natural voice!

What services does Hello Banking provide?

Customers need not wait for a live agent or deal with touch-tone menus when accessing their specific account information.

  • Hello Banking allows live agents to manage only higher value transactions, thereby saving money and increasing productivity for your company.
  • Hello Banking reduces the average transaction expense by 1/10 that of a live agent and saves up to 80% by reusing an existing IVR infrastructure.
  • Hello Banking uses Speech Recognition Technology to allow customers to access their banking services and information by speaking their requests, which ensures security, saves time, and increases customer satisfaction.

How will Hello Banking benefit my company?

  • Hello Banking is built on a proven and flexible platform that delivers seamless performance and superior reliability. It is also capable of supporting any number of users and callers at any given time.
  • Hello Banking provides fast, effective, secure and personalised banking services using an automated authentication system.
  • The Hello Banking system combines speech recognition and speaker verification to simultaneously identify and authenticate callers in one step.
  • The Biometric Voice Authentication interface enables customers to securely log into the Hello Banking system based on the unique features of their voice.
  • Hello Banking allows customers to transfer to a live agent, if necessary, thereby enabling call center agents to focus on productive calls.
  • Hello Banking provides better banking services, such as account information, funds transfers and bill payments, via the telephone.
  • Hello Banking is capable of deploying quickly and delivering packaged, flexible solutions.

What are the key features of Hello Banking?

  • Speech Recognition Technology allows customers to access their account information using just their natural voice.
  • Information service features may include account information, balance information, transaction history, interest information, product information, branch hours and locations and a loan calculator. Transaction service features include funds transfers, real-time stop-payment requests, message center, merchant cheque verification, credit card and loan payments, utilities bill payments and PIN modification.
  • Biometric Voice Authentication ensures personalisation and guarantees a safe and secure authentication.
  • Simulates natural, human conversation and provides a customer-friendly system.

Hello Banking vs. Live Agent

  • Cost per call of a live agent = AED 3.00. Cost per call of a speech agent = AED 0.20
  • Average call duration of a live agent = 3 minutes. Average call duration of a speech agent = 2 minutes
  • Average hold time for a live agent = 30 seconds. Average hold time for a speech agent = 0 seconds
  • The estimated ROI (Return On Investment) of Speech Recognition Solutions is as low as 2 months

Hello Brokers

What is Hello Brokers?

Hello Brokers provides customers with continuous and consistent brokerage services, at anytime and from anywhere. Hello Brokers provides voice access to stock quotes and market updates and allows customers to make account transactions using simple voice commands. Customers are able to access the latest stock quotes, track their transaction history, buy & sell stocks, change their address, update their account information and much more by simply using their own, natural voice!

What services does Hello Brokers provide?

Callers simply conduct their search by speaking their requests into the handset.

  • Hello Brokers recognises a caller's voice, natural language, local accent and dialect and eliminates the need to push any keys using Speech Recognition Technology.
  • Hello Brokers provides customers with a natural, human-like caller interface.
  • Hello Brokers provides unique flexibility to its customers by offering access to brokerage information and services 24 hours a day, 7 days a week, from virtually anywhere.

What problems does Hello Brokers solve?

Customers need not wait for a live agent or deal with touch-tone menus when accessing their specific account information.

  • Hello Brokers allows live agents to deal with only higher value transactions, thereby saving money and increasing productivity.
  • Hello Brokers reduces the average transaction expense by 1/10 that of a live agent and 1/3 that of an IVR, which leads to a ROI in only 3 months.
  • Hello Brokers uses Speech Recognition Technology to allow customers to access their brokerage house by speaking their requests, thereby saving time.

How will Hello Brokers benefit my company?

  • Hello Brokers is built on a proven and flexible platform that delivers seamless performance and superior reliability. It is also capable of supporting any number of users and callers at any given time.
  • Hello Brokers uses a Biometric Voice Authentication interface which protects critical and sensitive interactions and provides secure access through the telephone.
  • The Biometric Voice Authentication interface enables customers to securely log into the Hello Brokers system based on the unique features of their voice. The system combines speech recognition and speaker verification to simultaneously identify and authenticate callers in one step.
  • Hello Brokers allows customers to transfer to a live agent, if necessary, thereby enabling call center agents to focus on productive calls.
  • Hello Brokers provides better brokerage services, such as faster access to stock quotes, via the telephone.
  • Customers are retained and churn is reduced by using Hello Brokers.
  • Hello Brokers is capable of deploying quickly and delivering packaged, flexible solutions.

What are the key features of Hello Brokers?

  • An automated authentication process reduces salary expenses, toll costs and hold times.
  • Speech Recognition Technology allows customers to access their brokerage house by using just their natural voice, thereby providing the fastest available brokerage service available by telephone.
  • Information services which can be received using Hello Brokers include stock quotes and trade information, as well as the client's transaction history, share holding statement, detailed account statement, portfolio, credit balance and profile inquiry.
  • Transaction service features include voice trading, secure access, account management, VIP trading and transactions. The Hello Brokers system also allows customers to place, execute, change and cancel orders.
  • Biometric Voice Authentication ensures personalisation and guarantees a safe and secure authentication.
  • Hello Brokers simulates natural, human conversation and provides a customer-friendly system.

Voice Biometrics

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Voice Biometric solution is a smart technology taking advantage of the human voice print to identify and verify each and every human according to his/her unique voice print, this technology eliminates fraud, secures transactions and decreases verification time to give the consumer the best experience and satisfaction, among many other advantages.

 

 

 

Voice Biometric solution is a smart technology taking advantage of the human voice print to identify and verify each and every human according to his/her unique voice print, this technology eliminates fraud, secures transactions and decreases verification time to give the consumer the best experience and satisfaction, among many other advantages.

 

 

 

 

VocalPassword

Existing data security technology can be easily compromised by fraud, identity theft, and social engineering attacks. And authentication approaches using a single factor like passwords or challenge questions just can’t provide the safeguards needed to make remote services secure. Fortunately, VocalPassword from Nuance provides the safeguards you need with cutting edge voice biometric technology to identify and verify speakers.
Easy to install and integrate with existing VoiceXML and IVR platforms, VocalPassword verifies a speaker during interaction with voice applications and can be text dependent or independent, but is always language and accent independent.
Meeting the strictest standards for global security, Vocal Password has successfully met numerous independent security audits and features the highest degree of accuracy available. Highly effective against identify fraud and very user friendly, its uses include secure access to telephony, Web applications and remote services applications.

Features

  • Accent, language and ASR independent
  • Multi-engine infrastructure that is text prompted and text dependent or independent
  • Unsurpassed and proven algorithmic accuracy
  • VoiceXML and MRCP support with Web Service interface
  • Advanced help desk and administration tools
  • High availability, multisite scalability
  • Role based authorization, integrated security

Benefits

  • Cost savings
  • More automation
  • Security based on multifactor biometrics
  • Increased customer satisfaction

S.P.I.D.

A comprehensive system for audio processing, S.P.I.D. (Speaker Identification and Detection) 7.1.2 is able to efficiently search and find a target voice even from large volumes of intercepted multi-speaker phone calls. No matter what language, S.P.I.D. uses cutting edge technology and biometric algorithms to match voices to a database of voiceprints and then alerts intelligence agencies and law enforcement agencies to calls in which a targeted speaker voice is participating.
A world leader in speaker verification technology that is text independent, Nuance ‘s newest version of S.P.I.D. offers unrivaled accuracy, security and scalability and easily integrates with existing monitoring centers. Customers can integrate it into monitoring systems that already exist or use it as a standalone investigative tool

Features

  • Unsurpassed accuracy
  • Language, accent, and text independent
  • Supports for multi-speaker or single speaker calls
  • Integrated security and role-based authorization
  • Quick and easy integration with any monitoring center via Web service interface
  • High availability, multisite scalability
  • Web-based security and administration management applications

Benefits

  • More efficient monitoring
  • Automatic speaker filtering for extended coverage
  • Confidence scoring for prioritized call transcription
  • Automatic and immediate speaker detection

FreeSpeech™

Using cutting edge biometric technology, FreeSpeech 7.0 can identify and verify speakers in the background of conversations and is the most comprehensive program of its type available today.

Key Features

  • Text-independent
  • Unsurpassed accuracy
  • Quick and easy integration via Web service interface
  • Role-based authorization
  • Integrated security
  • Multisite high availability
  • Scalability, multi tenancy
  • Web-based security and administration management applications

Key Benefits

  • Greater efficiency from reduced handling time
  • Better customer experience
  • Multifactor security
  • No authentication questions

Call Steering

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With their complicated menus, touchtone and other self-service systems can mean misrouted calls, wasted time and frustrated customers. With our Call Steering solution, calls are handled accurately and cost-effectively, and misrouted calls are a thing of the past. A customer calling in is immediately asked by the program’s digital agent, “How can I help you?” and routed to the correct contact center agent or self-service application according to their response.

With their complicated menus, touchtone and other self-service systems can mean misrouted calls, wasted time and frustrated customers. With our Call Steering solution, calls are handled accurately and cost-effectively, and misrouted calls are a thing of the past. A customer calling in is immediately asked by the program’s digital agent, “How can I help you?” and routed to the correct contact center agent or self-service application according to their response.
All inbound calls can be directed by Call Steering, which uses our Speak Freely technology to understand a caller’s intent, even if different words are used to make a request. If more information is needed to determine intent, Speak Freely asks additional questions for clarification before routing the call,  if it determines that more information is needed or that the caller’s purpose is unclear. By replacing outdated touch-tone or other speech-based IVR systems, contact centers can save millions of dollars every year with Call Steering.

Benefits of call steering

  • Cost-effective and accurate call routing
  • Multiple phone numbers can be combined
  • Enhance caller experience
  • Reduce costs
  • Proven and reliable technology

Cost-effective, accurate call routing

In the fewest steps possible, Call Steering routes customers to the correct destination quickly and efficiently. Shortcuts to submenus that are frequently requested, dialog disambiguation and proven recovery strategies are used to help speed calls and ensure customer satisfaction.

Multiple phone number consolidation

Multiple contact centers with different customer service phone numbers are joined as one through Call Steering deployment.

Enhanced caller experience

By letting customers use their own words to describe what they want, complicated touchtone menus are eliminated and customer satisfaction increased.

Reduced call center costs

Call Steering systems can decrease the number of misrouted calls, enhance your total call automation rates and shorten call times, meaning greater efficiency and less cost.

Proven and Reliable Technology

With Call Steering solutions based on the leading network speech recognizer, Nuance Recognizer, you can be assured you’re using the industry’s best that is certified to use with leading Interactive Voice Response (IVR) platforms. At Emerging Technologies, we also specialize in designing techniques and tools that speed up deployment, automatically generate code, and facilitate management and configuration. And with our domain expertise, we’re specialists in testing and deployment for specific industries.

Outbound Dialer

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A completely automated solution, our Outbound Dialer service contains a highly flexible interface that allows call centers to design, launch, and manage multiple outbound campaigns as well as measuring the results.
With many great benefits, the speech-recognition based technology provides quick responses and helps cut operating costs, improve productivity, and increase customer experience to name a few.

A completely automated solution, our Outbound Dialer service contains a highly flexible interface that allows call centers to design, launch, and manage multiple outbound campaigns as well as measuring the results.
With many great benefits, the speech-recognition based technology provides quick responses and helps cut operating costs, improve productivity, and increase customer experience to name a few.
Outbound Dialer is powered by Simply Speak!, a revolutionary human-like speech interface that lets customers interact in their native language with intelligent and human-like conversations, regardless of dialect or accent.

 

 

 

Complete Automation:

  • An Outbound Dialer digital speech agent is equivalent to a live agent working three shifts.
  • Telesales calling and surveys are delivered in the most human-like manner.
  • Helps provide operational productivity with a higher level of visibility.