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Our high quality, human-like, multi-accent and multi-dialect Arabic voice recognition solutions are mature, stable and guaranteed to work on any industry platform. They have been carefully designed to offer medium to large size organizations in Arabic speaking countries an innovative way to efficiently handle high volumes of incoming (and outgoing) calls. As opposed to traditional IVR systems which leave many users frustrated, our voice recognition solutions allow callers to quickly and accurately find answers to their questions and queries any time of the day.

Our high quality, human-like, multi-accent and multi-dialect Arabic voice recognition solutions are mature, stable and guaranteed to work on any industry platform. They have been carefully designed to offer medium to large size organizations in Arabic speaking countries an innovative way to efficiently handle high volumes of incoming (and outgoing) calls. As opposed to traditional IVR systems which leave many users frustrated, our voice recognition solutions allow callers to quickly and accurately find answers to their questions and queries any time of the day. Callers will often not realize that they're actually conversing with a computer system and not a human being. We have invested over seven years developing our Arabic voice recognition solutions to include the many different accents and dialects in the Arab world. So it doesn't matter where you come from or how you talk. If it's Arabic that you're speaking, our system will understand you. No one else in the industry can make such a claim.

Industry

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As opposed to traditional IVR systems which leave many users frustrated, our voice recognition solutions allow callers to quickly and accurately find answers to their questions and queries any time of the day. Our high quality, human-like, multi-accent and multi-dialect Arabic voice recognition solutions (also available in English and Hindi) are mature, stable and guaranteed to work on any industry platform.

As opposed to traditional IVR systems which leave many users frustrated, our voice recognition solutions allow callers to quickly and accurately find answers to their questions and queries any time of the day. Our high quality, human-like, multi-accent and multi-dialect Arabic voice recognition solutions (also available in English and Hindi) are mature, stable and guaranteed to work on any industry platform. They have been carefully designed to offer medium to large size organizations in Arabic speaking countries an innovative way to efficiently handle high volumes of incoming (and outgoing) calls. Callers will often not realize that they're actually conversing with a computer system and not a human being. We have invested over seven years developing our Arabic voice recognition solutions to include the many different accents and dialects in the Arab world. So it doesn't matter where you come from or how you talk. If it's Arabic that you're speaking, our system will understand you. No one else in the industry can make such a claim.

Solutions

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At Emerging Technologies, we provide numerous solutions using speech recognition, these solutions are meant to benefit your business in various ways. Saving costs, increasing customer satisfaction and loyalty are the main benefits, while other benefits can be summarized in distinguishing your company from others and being always on the right technological path.

At Emerging Technologies, we provide numerous solutions using speech recognition, these solutions are meant to benefit your business in various ways. Saving costs, increasing customer satisfaction and loyalty are the main benefits, while other benefits can be summarized in distinguishing your company from others and being always on the right technological path. The solutions provided by Emerging Technologies are Voice Biometric solutions where the customers use their own voice and voice print to be indentified and verified to access their account without the need to be verified by questions asked by the agent. The outbound dialer solution contains a highly flexible interface that allows call centers to design, launch, and manage multiple outbound campaigns as well as measuring the results. Voice recognition IVR allows contact centers to reduce staff while maintaining the highest level of customer satisfaction. And by offering customers the option to access information without an agent, more agents are free to handle calls that can’t be handled with the self-service option. The Auto Attendant solution is a speech-enabled operator which greets and routes callers, instantly and accurately, to their destinations. It may also manage internal employee calls.

Services

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At Emerging Technologies, we offer the affordable technology you need to provide the very best service to your customers, while holding costs down and opening up new revenue streams. And we offer the expertise to help you navigate through the risks of competing technologies, managing the technologies you need, and making sure that your investment in the latest technology doesn’t quickly become obsolete.

At Emerging Technologies, we offer the affordable technology you need to provide the very best service to your customers, while holding costs down and opening up new revenue streams. And we offer the expertise to help you navigate through the risks of competing technologies, managing the technologies you need, and making sure that your investment in the latest technology doesn’t quickly become obsolete. With more than 20 years of experience and extensive deep vertical expertise, our business optimization services focus on improving the effectiveness and efficiency of contact center operations by enhancing performance and improving the customer experience. In working with you to develop a strategy for the best customer service, our consultants will help determine how your company defines customer service and how to measure it.

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